How It Works
Step One
Use our mix and match tiered system “create your own” to create your order within your budget, and click ‘Add to Quote’. Alternatively pick a fixed package and click ‘Add to Quote’. Once you’ve added everything you want for your event, go to your hire quote and click “Request Quote”. Our team will get back to you within 24hrs to confirm dates and stock availability.
We’re happy to advise on different options that might suit your event and will include a quote if applicable. We will then take full details of your venue, and event timings, please have ready any information regarding venue access, obstacles and restrictions.
Step Two
Once you’re happy with your order we’ll send two invoices to you and pencil your date in our diary. One invoice will be for a security deposit of 30% of the hire cost. The second invoice will be for the hire cost of your order, this is due at least 60 days before your event.
If you need to set up and/or dress our props the day before your event we advise hiring the stock for an extra day, so we can deliver a day or two before your event. Once your 30% security deposit has been paid, your order/booking is confirmed with Token Events.
Step Three
At least 60 days before your event we’ll be in touch to collect any additional details while confirming your order, delivery times and any outstanding payments. However, if you have any questions in the meantime please feel free to get in touch.
Step Four
A member of the Tokens team will drop off your order, and return to collect everything after your event, both within the arranged timeframes.
Although we do our best to accommodate our client’s needs, there may be at our busiest times a need for you to arrange appropriate persons to unload and carry your hired props to their desired locations within your venue.
After returning the props to base we will run a quick check of them and return your 30% security deposit back to you.
For further information please read our Terms & Conditions of Hire