Frequently Asked Questions

If you need to set up and dress our equipment the day before your event we advise you hire the stock for an extra day so we can deliver the day before you need it. Multiple days or extensions can be agreed in advance for an additional charge.

Yes, our  Public Liability Insurance can be provided to your venue by request.

We deliver throughout the UK, All deliveries are dispatched from our warehouse in Merseyside. Token Events reserves the right to charge a delivery service fee. This may be dependant upon the quantity of items hired and the distance for delivery. Don’t worry, all and any charges will be agreed prior to booking confirmation.

Ideally yes, as standard, Token Events supply two persons for delivery and collection and require the client to arrange appropriate additional staff/persons to unload and carry if necessary. Upon receipt of the items, the customer must inspect all items. In the event of shortage or damage, it is the customer’s responsibility to mark this at the time of delivery.

No, Token Events ‘create your own’ allows you to pick as much or as little as you need.

Once you’re happy with your order we’ll send two invoices to you and pencil your date in our diary. One invoice will be for a security deposit of 30% of the hire cost; due immediately to secure your dates. The second invoice will be for the full 100% hire cost of your order, this is due at least 60 days before your event.

With all cancellation you will be charged 30% of the hire costs. With late cancellations you will be charged additionally, please see Terms and Conditions for full details.

Please allow 3-5 business days from the date of order confirmation.

Yes, the minimum spend for delivery is £5 plus post and packaging

We will keep you updated on your order via email (If you haven’t received any emails, please check your Junk folder). Alternatively please contact us directly at sales@tokenevents.co.uk and one of our team will get back to you within 48hrs.

In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged. Due to the nature of our business and some of the products we sell, items that expire sooner than 3 months from the date of the purchase are not eligible for a return/refund. For any perishable items to be eligible for a refund, you have to return the item you have purchased to us within 7 calendar days of the purchase. The item must be unopened and in its original condition. Please allow 5-10 business days for any eligible refunds from the date returned item is received. Full details of our returns/refund policy can be found within our website terms and conditions.